Fixing “Sorry, you do not have permission to view the MLA dashboard”
Updated September 10, 2026
What the message means
The message Sorry, you do not have permission to view the MLA dashboard. is shown when the MLA dashboard access check fails. The check runs in the wcusage_mla_user_access() function (in premium-files/pro-addons/multi-level/functions-mla.php) and depends on the MLA Invite Only setting (wcusage_field_show_mla_private) in the MLA settings tab.
- If the option is disabled, all affiliates can open the MLA dashboard.
- If the option is enabled, the dashboard is only visible to users who have the MLA permission assigned (user meta
wcu_ml_access), or who have one of the roles selected in MLA Invite User Roles.
A similar, but different message
There is a second message that includes a username, for example “…to view the MLA dashboard for user: xxx”. That one appears when you open another affiliate’s dashboard using ?user= while not being an administrator or that affiliate’s parent. If your message does not include a username, you are seeing the general MLA access check.
What to try
- Go to Coupon Affiliates → Settings → MLA and check whether the invite only option is enabled. If you don’t need it, disable it and try again.
- If you want to keep it enabled, add the Administrator role (and/or the role of the user whose dashboard you are opening) to MLA Invite User Roles.
- Alternatively, enable the MLA permission for that specific user from the MLA Users page or from the affiliate’s own admin page.
- Then retry using the View MLA Dashboard link on the affiliate’s page in the admin area.
Requirements
MLA is part of the PRO version, so your license must be active on the site for the premium code to run.
Still seeing the message as an administrator?
If MLA Invite Only is enabled and you still see the message while logged in as an administrator, this may be an issue in the permission check (the admin bypass is applied but the returned value stays empty). In that case, contact the support team and include the plugin version you are using.