If you made changes but want past orders to be updated to the new rates, then you may need to refresh the statistics.

Warning: this will refresh stats for past orders, unless you have enabled the option “Never update the saved “commission” value for past orders.” in the Debug settings tab.

You can refresh statistics from Debug (all coupons), a single order, View Affiliate, or the coupon edit screen.

Which refresh recalculates a saved order commission?

If you have enabled “Never update the saved “commission” value for past orders” in the Debug settings tab, the different refresh tools behave differently:

• Debug → Refresh All Data – Flags every coupon so its statistics are rebuilt the next time the affiliate dashboard or a report is loaded. It does not recalculate anything immediately.
• Coupon edit / View Affiliate → Refresh Statistics – Rebuilds that coupon’s totals from its orders straight away. With the “never update” option enabled, each order’s already-saved commission is reused rather than recalculated, so an incorrect saved figure stays as it is. To correct it, switch the option off, run Refresh Statistics, then switch it back on if you want past orders protected again.
• Per order (Coupon Affiliate box → Recalculate) – Deletes that order’s saved commission and statistics and rebuilds them from scratch. This works even when the “never update” option is enabled, and is the quickest fix for a single order with a wrong figure.

If a commission figure looks wrong, hover the commission amount in the Coupon Affiliate box on the order first – it shows a breakdown of the rate used and any fixed per-order or per-product amounts. See Commission breakdown on orders.

Debug (all coupons)

You can refresh stats for all your coupons in the Debug settings tab:

Per order

You can also refresh the stats for a specific order from the Coupon Affiliate box, using the Recalculate button:

View Affiliate

On View Affiliate, use Refresh Statistics to recalculate a coupon’s all-time statistics. It runs with a live progress bar. You can refresh one coupon, or several selected coupons at once. The coupons table updates as each one completes.

If a coupon still needs calculating, the notice on View Affiliate has a button that opens Refresh Statistics. The notice is hidden once the refresh completes.

Coupon edit

On the coupon edit screen, Refresh Statistics is on the Coupon Affiliates box. It recalculates that coupon’s statistics immediately from the admin area, with a live progress bar.

After it finishes, the all-time Sales, Commission, Processing, and Unpaid figures on that box update.

Reset Start Date

On the coupon edit screen, Reset Start Date sets the coupon’s history start date and recalculates its statistics in one step. Changing the Coupon History Start Date also triggers a statistics refresh.

See Set the coupon history start date.