The “Page not found” error when using the WooCommerce password reset link is typically caused by one of the following issues:
1. Permalink Settings
- WooCommerce heavily relies on WordPress permalinks. If they’re not correctly configured, the password reset link might not work.
- Fix:
- Go to Settings > Permalinks in the WordPress admin area.
- Save the permalink structure again, even if it hasn’t been changed.
- Test the password reset link.
2. Custom Endpoint Conflicts
- WooCommerce uses custom endpoints for actions like password reset, which may conflict with other plugins or themes.
- Fix:
- Ensure the WooCommerce endpoints are correctly configured:
- Go to WooCommerce > Settings > Advanced.
- Check the “Account Endpoints” section. The endpoint for password reset is typically
/lost-password/
or/my-account/lost-password/
.
- If there’s a conflict, change the endpoint slug to something unique (e.g.,
lost-pass
).
- Ensure the WooCommerce endpoints are correctly configured:
3. Theme Compatibility
- Some themes override WooCommerce templates or URLs, leading to errors.
- Fix:
- Temporarily switch to a default WordPress theme.
- Test the password reset link. If it works, the issue is with your theme.
- Contact the theme developer for support or ensure the theme is updated.
4. Conflict with Plugins
- Other plugins may interfere with WooCommerce functionality.
- Fix:
- Disable all other plugins except WooCommerce.
- Test the password reset link.
- Re-enable plugins one by one to identify the culprit.
5. SSL or HTTP/HTTPS Mismatch
- If your site isn’t fully using HTTPS, the URL for password reset links might be incorrect.
- Fix:
- Ensure your site uses HTTPS.
- Update the WordPress Address and Site Address to use
https://
under Settings > General. - Use a plugin like Better Search Replace to replace old
http://
URLs withhttps://
in the database.
- Be sure to take a backup of your website first.
6. Broken WooCommerce Installation
- Sometimes, WooCommerce core files might be corrupted or missing.
- Fix:
- Reinstall WooCommerce from Plugins > Add New.
Debugging Steps
- Check the URL of the password reset link. It should look something like
https://yourdomain.com/my-account/lost-password/
. - Enable WordPress debug mode by adding the following to your
wp-config.php
file:phpCopy codedefine('WP_DEBUG', true); define('WP_DEBUG_LOG', true);
- Check the debug log at
wp-content/debug.log
for any error messages.
- Check the debug log at